Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in Taiwan will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of alasslam.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
M***m –
bien
A***o –
Genial comprare alguna más. Aunque me falto el mástil. No me dejaba seleccionar los 2 artículos.
D***n –
Фонарь получил. заказывал знакомым, поэтому никаких комментариев, только фотографии от них.
A***v –
упаковано хорошо доставка имл заказал 11.11пришла4.12 все работает ничего не поломано советую продавца будуеще заказывать!!!
A***n –
Товар пришел целый, работает. Как установлю дополню отзыв!
Customer –
пока что все соответствует , завтра поеду устанавливать , отзыв дополню . (но мне кажется 90w там конечно же нет )
O***v –
Доставка 7 дней всё работает. Рекомендую!!!
O***a –
Два светильника до Челябинска пришли быстро за 17 дней с даты заказа. Спасибо большое. Упаковка немного была помята и небольшие надрывы. Светильники целые. Пока их не устанавливали. Продавца рекомендую
A***z –
muy Buena Farola solar de 90W y a un precio muy bueno
T***e –
exelente
S***v –
Delivered fast. Looks generally good. If it works for this price for at least a couple of years, consider it a gift. It will pay off in about a year.
V***v –
The goods were brought by a courier. The package is well packed, without damage. Included is the lantern itself and the remote control. So far, so good.
L***y –
Very fast delivery! Can’t wait to see it action!
K***v –
Almost everything is super. The lantern itself works well. Surprised by the fast delivery
S***v –
Parcel delivered fast after the order. Suppose the Store has a local warehouse in USA that is really a good step forward in business. Package is safe, no scratches or any other damage. Assembly looks OK , don’t think there will be any need to apply extra sealant. For the time being I a’m happy and recommend the Store.
I***i –
Received
V***k –
It’s a great product. Well packed, foam, film. Everything works!!!
J***z –
perfect moment.
Y***n –
I buy for the second time, came fast, in the spring I will install
S***a –
Very powerful, expensive but worth it