Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in Taiwan will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of alasslam.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I***a –
Cool bags. Came to the Post Office in Mo weeks in 2.5, took it in the post office. I use it, very convenient, I’m delighted. In the course of small and medium, large is more for potatoes or if you need to buy a lot of something))) at a price very profitable from this store, cheaper did not find. The quality can somewhere and sticks out a little, but it’s all trifles, there are no complaints. Especially many of them. Enough for a long time! Stickers stick. I recommend. Very convenient. I do not leave the house without them thanks!
T***a –
Excellent bags. I ordered the second time, since I gave the first kit to my friends))
O***v –
Excellent packages, delivery less than a month. Everything is super!
C***e –
The bags came as described and on time. THE only problem was that of bags came descosturado.
C***p –
Nice bags,great price, fast delivery, no more plastic bags when I go veg shopping.
L***a –
goods corresponds to the description, prompt delivery
H***h –
While everything is fine, I’ll check in and add. Bags are all big enough!
P***a –
The quality is excellent. It came very quickly. Less than a month. The weight is small 10-12 grams. Already use) Thanks
J***K –
The bags came very quickly .. 10 days… Ordered with friends. In Yeo were satisfied. We’ll be eco… Logical
E***a –
Ordered 13.12.2019 came to the post office of Novosibirsk on 18.01.2020. 15 pieces corresponding to the description of the sizes. Took for 428,13.
N***l –
The bags are pretty just like the picture the red ones fit kilo and a half the green 3 kilos
M***m –
Value for money
I***r –
Product is as described. The bags look good and seem resistant.
P***r –
Very nice product, thank you
V***a –
Good product as in the description. Fast Shipment
M***a –
Great, various sizes come, I’ve already used them and very well
S***a –
Product compatible and very nice durable.
P***a –
Good bags, correspond to the description, came all 15 pieces. Fairly dense.
Y***a –
Bags are good, but they have a heavy plastic mount, which affects the weights when buying vegetables. After washing, nothing broke up. I thought I bought a lot, but as it turned out, I use almost everything constantly, for different types of vegetables and fruits. Excellent replacement for disposable bags! Take care of nature!!!
Customer –
All as in the description, synthetic fabric and hard.